Booking policy:

⦁    Deposit: All guests are required to pay a room charge + tax per night.
⦁    Extra person rate: With 3 or 4 people in the room, the hotel will charge you Ksh500.00 Excluded tax and government fee per night. All children under the age of 12 will not been charged for the extra person rate. No roll away /extra bed available.
⦁    Services: The guest acknowledge joint and several liability for all services rendered until settlement of bills.
⦁    Company: If a company wants to pay for the whole stay of a guest, please be aware of our guarantee policy. With permission we can use the credit card of the company to guarantee their stay
Hotel policy:
⦁    Non-smoking: The whole property is SMOKE FREE. If guests have been smoking in the Room or any other part of the hotel, a smoking fine of Ksh10000 will be charged for deep cleaning.
⦁    Pets: No pets allowed.
⦁    Damages: Guests will be held responsible for any loss or damage to Shalom Hotel caused by themselves, their friends or any person for whom they are responsible. Shalom Hotel is not responsible for your personal belongings and valuables like money, jewellery or any other valuables left by guests in the rooms Complementary safe deposit boxes, subject to the terms and conditions for use are available in rooms.
⦁    Cancel before check in: Any cancellations must be made 48 hours prior to your arrival date to receive a refund.
⦁    No-show: In case of a no-show, a fee of one night’s room charge (inclusive of any applicable prevailing government tax) will be charged to your credit card provided at the time of reservation.
Check- in Policy:
⦁    Check- in time: Check-in time is at 3:00 PM
⦁    Early check in: Any guests who wish to arrive in the hotel earlier than our check-in time are welcome to leave their luggage with us until their room becomes ready.
⦁    Age: Minimum age of check-in is 18+
⦁    Payment types: VISA, MasterCard, American Express and Discover.
⦁    Guarantee: All guests are required to produce a valid credit at check-in, which will be pre-authorised, for the full room charges plus Ksh 3000.00 per day. Guests who wish to settle their account by cash may do so and the above amount will be charged in full at the time of arrival. Any credit balance at departure will be reimbursed to your card. (Please note that reimbursements could take up to 5 working days to process)
Check- out policy:
⦁    Check- out time: Check- out time is 10:00 AM.
After check- out time, your luggage can be stored. Late check- out requests are subject to availability and a charge.
⦁    Early departure date: By early departure date, Shalom Hotel may impose an early departure fee of 2 nights plus tax and government fee.
Opening hours front desk:
⦁    Open: The front desk is open daily from 7:00 AM till midnight.

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